ICS Corrections, Inc. | Wisconsin Department of Corrections (2024)

Click here for printable instructions to create a new account at ICSolutions.com.

Click here for printable instructions to register for visitation with an existing account at ICSolutions.com.

Click here for printable instructions to create an account and register for visitation at ICSolutions.com.

Click here for printable instructions to add your party ID when you have already registered for visitation at ICSolutions.com.

For site-specific WI DOC facility rules, click on the link below, select the facility location, then click the link for the Visiting Information posted for the site’s specific visiting information.

WI DOC Site-Specific Visiting Information.

Click on the WI DOC link below for general visiting information for WI DOC.

WI DOC General Visiting Information.

For information regarding the allowed number of visitors for each site, click the link coressponding to your desired site below.

• Chippewa Valley Correctional Treatment Facility - CVCTF, WI
• Columbia Correctional Institution - CCI, WI
• Dodge Correctional Institution - DCI, WI
• Drug Abuse Correctional Center - DACC, WI
• Flambeau Correctional Center - FCC, WI
• Fox Lake Correctional Institution - FLCI, WI
• Gordon Correctional Center - GCC, WI
• Green Bay Correctional Institution - GBCI, WI
• Jackson Correctional Institution - JCI, WI
• John C. Burke Correctional Center - JCBCC, WI
• Milwaukee Womens Correctional Center - MWCC, WI
• Oakhill Correctional Institution - OCI, WI
• Oregon Correctional Center - OCC, WI
• Oshkosh Correctional Institution - OSCI, WI
• Prairie du Chein Correctional Institution - PDCI, WI
• Racine Youthful Offenders Correctional Facility - RYOCF, WI
• Robert E Ellsworth Correctional Center - REECC, WI
• Sanger B. Powers Correctional Center - SPCC, WI
• Stanley Correctional Institution - SCI, WI
• Taycheedah Correctional Institution - TCI, WI
• Thompson Correctional Center - TCC, WI
• Waupun Correctional Institution - WCI, WI
• Winnebago Correctional Center - WCC, WI
• Wisconsin Secure Program Facility - WSPF, WI

If your site isn't listed, click the link below to view the number of visitors allowed.

• All sites not listed

If you are having trouble registering for visitation or scheduling a visit, please contact Visitation Support:

Visitation Support

• Toll Free: 888-646-9437
• Email: customer@ICSolutions.com

Click here for printable instructions to schedule an In-Person Visit at ICSolutions.com.

Click here for printable instructions to schedule a Video Visit at ICSolutions.com.

Click here for printable instructions to conduct a video visit using an Android™ or iOS™ device.

Click here for printable instructions to conduct a video visit using a Windows® PC or laptop.

Not all WI DOC facilities use ICSolutions software to schedule their In-Person visits. Use the link below to see if your facility will use ICSolutions services to schedule In-Person Visits.

WI DOC Site-Specific Visiting Information.

You do not need to contact anyone prior to receiving a call from a WIDOC PIOC. However, PIOCs must first submit a Personal Allowed Number (PAN) form and receive approval from DOC personnel prior to attempting a call to any individual number. Once your number is approved, you may begin receiving phone calls using any of the three payment methods described below.

Prepaid Collect Calls

A Prepaid Collect account can be easily set up after receiving the first call from a WI DOC PIOC. During the first call, you will receive 60 seconds of complimentary talk time and then be given the opportunity to set up an account with a customer service representative. Alternatively, accounts can be set up through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.

• Note that taxes are separate from the Prepaid Collect balance.
• Purchases are posted on the same day.

Debit Phone Time

A Debit (PIOC-Paid) account is a convenient alternative for friends and family to deposit funds directly into PIOCs' calling accounts. Debit account service is available through ICS Corrections' billing agent ICSolutions at 888-506-8407 or www.icsolutions.com. Debit phone time can also be purchased directly by PIOCs using funds from their PIOC banking/trust account.

• Once payment is received, the funds belong to the PIOC
• Debit is also more flexible than Prepaid Collect. PIOCs may call any telephone number approved by their facility (not just the number associated with a Prepaid Collect account) including international numbers.

• Visa and MasterCard credit cards
• Debit Card
• Western Union
• Money order or cashier's check

Yes. If your number is on the PIOC's approved number list, you may accept calls on your cell phone by setting up a Prepaid Collect account through ICS Corrections' billing agent ICSolutions, by simply following the prompts during your first accepted call or by contacting them at 888-506-8407 or www.icsolutions.com.

Debit calling also allows for calls to cell phones.

Please click here to view the rate table.

There are Three Ways to Purchase Prepaid Services (Prepaid Collect + Debit):

1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407. During your first accepted call you will automatically be given the opportunity to set up an account over the phone with a customer service representative. During future calls, you will also be given the opportunity to purchase additional phone time when your Prepaid Collect balance becomes low.
3. By mail: To purchase prepaid phone services using a certified check or money order (we are sorry, but personal checks are not accepted), please mail to:

For Prepaid Collect:

• ICS Corrections, Inc./ICSolutions
• Attn: Customer Service Department / Prepaid Collect Account
• 2200 Danbury Street
• San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.

For Debit:

• ICS Corrections, Inc./ICSolutions
• Attn: Customer Service Department / Debit Telephone Account
• 2200 Danbury Street
• San Antonio, TX 78217

When purchasing debit phone services through a mail-in purchase, please be sure to include with your payment:

• Your Name
• Your Address
• Your Daytime Telephone Number
• Name of the Facility
• PIOC's Name
• PIOC's Facility ID Number

Pre-addressed post cards are typically provided at release for PIOCs to mail in debit refund requests. A copy of the Refund Request Form is also available online.

Requests should be mailed to:

• ICS Corrections, Inc./ICSolutions
• Debit Refund Request
• 2200 Danbury Street
• San Antonio, TX 78217

• Requests must include the PIOC's name, PIOC I.D. number, residential address, daytime phone number, and date of release.
• For records retention purposes, requests must be received within 30 days of release
• Please allow up to eight weeks for the refund to be received.

Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are available on the same day requested, typically within 15 minutes.

Written requests can be mailed to:

• ICS Corrections, Inc./ICSolutions
• Prepaid Collect Refund Request
• 2200 Danbury Street
• San Antonio, TX 78217

• Include your name, address and the phone number associated with the Prepaid Collect account.
• Please allow up to eight weeks for refunds by mail to be received.

All international calls are paid for by the PIOC’s Debit Account.

The calling rates for international calls are changed quarterly to comply with the FCC regulatory requirements. The updated rates are based on the actual cost to connect calls to each individual country plus $0.12 per minute.

International calling rates vary by country.

For current country-specific rates, click here.

DOC Switching Tablet Vendors

For those with a CorrLinks account, please do not close the account in the event your loved one transfers to a site that has not transitioned to the ICS tablet. A PIOC will only have access to the Advanced Technologies Group (ATG) CorrLinks system on their ATG tablet/kiosk until the ICS tablet is issued. Be cautious about sending CorrLinks messages as the go-live date approaches. A message sent through CorrLinks after the go-live date for the new ICS tablet will not be received or refunded. PIOCs are responsible to share the tablet go-live date with family and friends. Please discontinue purchasing ATG tablets as we prepare for this transition.

You can receive an automatic refund from your CorrLinks messaging account. Once this action is completed you will not be able to utilize CorrLinks services.

To get the automatic refund, you will need to close your CorrLinks account. See the instructions below for assistance.

1. Go to corrlinks.com and login to your account.
   
2. Click Account Management.
   
3. Click Manage My Inmate List.
   
4. You will need to remove the PIOC from your account and cancel your account before you can get your funds refunded. To complete this action, click BLOCK and confirm you wish to remove them from your account. Once completed, click Return to Account Management Menu to have the option to cancel your account.
   
5. From the Account Management Menu, click Cancel My Account.
   
6. Click Yes to cancel your account. Your refund could take up to 72 hours to be processed.
   

Create an account at GettingOut.com. Once the account is set up you will be able to send and receive messages from the PIOC and send messages to the PIOC.

Once your account is created, you can add funds to your account and begin communicating by sending messages.

eCards are now available as an option when messaging with your loved ones. Sending an eCard costs $0.15.

You will see this option from the GettingOut app on your mobile device.

1. To send an eCard, tap Send an eCard in the GettingOut app on your mobile device.
   
2. Search for and select the eCard you wish to send.
   
3. Tap the checkmark to send the desired eCard to your loved one.
   

Blocks on Phones

When you receive a call from WIDOC PIOCs, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from WIDOC. If a called party blocks their phone number in error, they should call customer service at 888-506-8407 to remove the block.

The following restrictions may be applied by the WIDOC to PIOC calls:

• Limits on length of calls (currently 15 minute maximum).
• Limits on number of calls to the same number in a given length of time.
• Call monitoring, recording, and PIOC voice validation (in order to place calls).
• Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
• Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.

Calls can disconnect for a variety of reasons including:

• Accepting call waiting
• Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
• Placing a call on hold
• Security reasons within the facilities