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Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
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In the last three months, how would you rate Optimum?
1.98 out of 5 18,389 ratings
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Problems in the last 24 hours in Conroe, Texas
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Conroe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Conroe, Montgomery County, Texas
The most recent Optimum outage reports came from the following cities:Willis and Conroe.
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City | Problem Type | Report Time |
---|---|---|
Willis | Internet | |
Conroe | Wi-fi | |
Conroe | TV | |
Conroe | Wi-fi | |
Conroe | Internet | |
Conroe | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Conroe, Texas
Latest outage, problems and issue reports in Conroe and nearby locations:
- Red Shot Photography (@RedShotPhoto) reported fromConroe, Texas
@OptimumHelp Us WFH people are hurting, PLEASE fix the internet services in 77301 Conroe TXš©
- Andrea Somerville (@asomer) reported fromThe Woodlands, Texas
@consequence @GameOfThrones @HBO He's not wrong. A simple Google search of optimum TV settings by brand & model # never hurt anybody.
- Red Shot Photography (@RedShotPhoto) reported fromConroe, Texas
Being without home internet, wireless cellular services AND text/call services is scaryš«£ like what if a medical emergency happened and I couldnāt call or send anything out to anyone for help? Come on @OptimumHelp and @ATT, thatās 18 hours without servicesā¦
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Andrew Dietrich (@adietrich83) reported
@optimum Iām going on week #4 of total internet service outage. Technicians say itās a problem they canāt fix, and thereās an open ticket with a contractor maintenance company. CSR agents canāt accurately trace prior work done. In no version of reality is this acceptable!
- Dylan B. Weeks (@BiererraWeeks) reported
For the amount of money I pay @optimum for internet, my service ******* sucks
- Tyeisha. (@BronzdNElegance) reported
My Internet Was Out All Day I Used Hotspot & Then When That Ran Out I Had To Teach From My Phone @optimum SUCKS!
- Ed Caufield (@CaufieldEd) reported
@optimum So sad..clearly your agents are trained not to escalate for help. I wasted 5 hours and no resolution. I am requesting a Customer Service Manager for support. Today I asked for a supervisor...was told "he is out" and no one to help? Really? Looking for help here!
- Aidan tan (@eezyajt) reported
@OptimumHelp Hi Nick, after multiple technicians, i went out and bought a new modem and am still having issues with my internet. super high ping spikes and packet loss issues.
- Star of my own biography (@LPiddigan) reported
@kabumped i barely have wifi now... @optimum sucks so hard
- JEFF (@heyxjeff) reported
@optimum when will internet service come back. There is a power outage in the Bronx. I need to get to my online class at 8 PM whatās going on guys!
- j (@RonJonga) reported
.@OptimumHelp @optimum hi you charged my 70+ year old parents for a WWE Hell in a Cell ppv and will not drop the charge. Theyāve never disputed a charge and havenāt watched since the DX days. Please help
- š¦ įŖį“į š¦ (@AlexaMarieRae) reported
Hey @optimum WHY IS YOUR CUSTOMER SERVICE ABSOLUTE ****. Stop telling me a supervisor will call me ātomorrowā itās been 2 weeks. I need to speak to someone now.
- Alx (@alx_png666) reported
@parksanddolls @optimum Jeez...no wonder you are failing. Hope you fail.