Optimum Outage in Norwalk, Connecticut (2024)

The latest reports from users having issues in Norwalk come from postal codes 06855, 06850 and 06851.

Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.

Problems in the last 24 hours in Norwalk, Connecticut

The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Norwalk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optimum users through our website.

1. 

   Internet (60%)

2. 

   TV (14%)

3. 

   Wi-fi (12%)

4. 

   Total Blackout (7%)

5. 

   E-mail (4%)

6. 

   Phone (3%)

Live Outage Map Near Norwalk, Fairfield County, Connecticut

The most recent Optimum outage reports came from the following cities:Stamford, Bridgeport, Darien, Norwalk, Trumbull, Fairfield and Westport.

City	Problem Type	Report Time
Stamford	TV	2 days ago
Bridgeport	Wi-fi	10 days ago
Darien	E-mail	13 days ago
Bridgeport	Wi-fi	14 days ago
Bridgeport	Internet	15 days ago
Norwalk	TV	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optimum Issues Reports Near Norwalk, Connecticut

Latest outage, problems and issue reports in Norwalk and nearby locations:

• Trifton Rose (@princetrose) reported 3 minutes agofromStamford, Connecticut

  @optimum @AlticeUSA Y’all might have the worst WiFi I’ve ever had. Y’all are going to make me switch providers. So y’all might want to DM me with some solutions to my problem

• Elaine Shay (@EShayEsq) reported 7 minutes agofromWestport, Connecticut

  @AskFrontier No need to apologize. You are bailing me out by installing new service Monday. @optimum is the one letting me down. Regardless of their tweet and my DM radio silence and no supervisor call back or installation date from them

• Sean (@applejackNY) reported 15 minutes agofromDarien, Connecticut

  @OptimumHelp @optimum no call back from your auto call service today. Terrible service, no communications (which is ironic wouldn’t you say) it’s just appalling in so many ways that your internet service is so poor.

• Tom Goosmann (@tomeegee) reported 16 minutes agofromNorwalk, Connecticut

  @OptimumHelp is there a place we can go via cell service to determine outage status? Norwalk CT is dark.

• Sean (@applejackNY) reported 19 minutes agofromDarien, Connecticut

  @OptimumHelp is there outage in 06820 - been patchy all day

• Lynn O’Connor Vos (@lynnvos) reported 22 minutes agofromStamford, Connecticut

  @optimum service in CT who is experiencing two hour wait times to get WiFi service back. No customer service. We need more competition in CT

• LeAnna Buchwald (@LeAnnaBuchwald) reported 23 minutes agofromNorwalk, Connecticut

  @tadfriend @optimum @OptimumHelp I feel your pain. Same issue. Promises to call me back and they never do. Dropped calls and requests to escalate but no sup available.

• Rob MacKay (@mackayrob) reported 25 minutes agofromRiverside, Connecticut

  @OptimumHelp yesterday had received two call backs with no agent on other side. Then this morning got a call back with live person who then said they’d have to call me back but never did. I just want my dvr to work #poorcustomerservice #cutthecord

• MANUEL X LOPEZ (@manuellopez1982) reported 25 minutes agofromGreenwich, Connecticut

  @OptimumHelp i need help with my bill

• Sean (@applejackNY) reported 29 minutes agofromDarien, Connecticut

  @OptimumHelp @optimum your chat service is pretty dreadful. I am trying to find out if there have been interruptions to my service that is causing my security alarm panel to fault.

• Larry Perlstein (@lperlste) reported 40 minutes agofromWestport, Connecticut

  @OptimumHelp I have my login info. I'm sure hbo is going to saying this is your problem. Punting this to them is very bad service. @hbomax

• Olivia Hughes (@olivevhughes) reported 43 minutes agofromFairfield, Connecticut

  @OptimumHelp y’all wanna fix the internet outage pls I wanna play league thanks

• Steven Lau (@Lau67dotcom) reported 45 minutes agofromWestport, Connecticut

  @OptimumHelp internet down for hours, not good for WFH

• Elaine Shay (@EShayEsq) reported 46 minutes agofromWestport, Connecticut

  @OptimumHelp No WiFi for 3rd day, two weeks after tech said tap at pole needed to be replaced & dispatch would contact me. Still no repair nor contact from dispatch & hours to reach customer service to be told repair assigned to outside vendor and no repair date available.

• Lynn O’Connor Vos (@lynnvos) reported 46 minutes agofromStamford, Connecticut

  @OptimumHelp we live in shippan point and we have no WiFi due to the storm. We are very unhappy with the service. We have been holding for 2 hours. Terrible client service

• Amit Shrestha (@shresthamit) reported 46 minutes agofromStamford, Connecticut

  @OptimumHelp @optimum internet is down

• Bysheldon (@bysheldon) reported 53 minutes agofromNorwalk, Connecticut

  @OptimumHelp how do I report an outage? There was a known one and now the web says it’s been fixed but my whole street is still out. About 5 houses. It’s not fixed. We’ve spent hours on the phone with customer service. It’s not helped.

• Lynn Harris Olins (@HarrisOlins) reported 56 minutes agofromFairfield, Connecticut

  @OptimumHelp I’d like to report an service outage in Ffld.

• BlindLeadingTheBlind (@AlanGunzburg) reported 56 minutes agofromCos Cob, Connecticut

  @OptimumHelp my optonline email address is rejecting emails as SPAM from contacts in my address book. Trusted long term contacts that I have been engaged with by email for years. I brought this problem up 2 weeks ago still NO FIX.

• Elaine Shay (@EShayEsq) reported 56 minutes agofromWestport, Connecticut

  @OptimumHelp Yes, I’m still without service even though ticket went in June 14th. I actually had to stay at a hotel today so I could access internet for work. Frontier answered my call and gave me an installation date for Monday. Can you do better or are you okay with losing another customer

Optimum Issues Reports

Latest outage, problems and issue reports in social media:

• raul mcgee (@raulmcgee) reported a minute ago

  @OptimumHelp is there a service number to refer to for instructions on what the they will need ??

• joe (@joe58160107) reported 2 minutes ago

  @OptimumHelp DVR is pixelating again. In the past you’ve sent a signal to the small box can you do that again it worked

• jen 🤦🏻‍♀️ 💥Stop The Shock💥 (@isntJen) reported 2 minutes ago

  @AuTeacher @optimum What the actual ****?! Hope you’re ok..I’m sorry this happened to you…

• CHASE | Nino Santana (@NinoSantana_) reported 5 minutes ago

  @OptimumHelp I am having issues with my upload. I pay for 35mbps upload but I am only getting 12mbps..

• TJ (@ReconHorror) reported 5 minutes ago

  @OptimumHelp Is there a cable outage near Matawan? No cable all day. Internet is fine.

• 🤺 (@JRRMYG) reported 7 minutes ago

  @optimum FIX THE ******* INTERNET

• KPMR 🇵🇷 (@Mr_BrAzYBoii) reported 9 minutes ago

  @optimum there has been no internet service in my house for over 9 hours now what is going on right now

• Mikel Irkliewskij (@MikelIrk) reported 14 minutes ago

  @OptimumHelp Thanks for checking into my problem. Telling me I need to pay you to come fix a thunderstorm outage is disgusting behavior from a poorly run organization.

• TJ Vertigo (@tjvertigo) reported 16 minutes ago

  @RohanMakhijani @OptimumHelp I hadn't even spoken to anyone yet. Spent a full hour before I hung up. Tweeting seems to be the only way to get things done bc I got instant help.

• Rohan Makhijani (@RohanMakhijani) reported 17 minutes ago

  @jaybee91_ @optimum I’d recommend switching ASAP. @optimum is by far the absolute worst option on the market. You’ll keep paying and they’ll keep lying and withholding service